RAZTECHECU ENGINEERING

Privacy Policy

Last updated: September 2026

Index

01Data Controller & Contact

  • RazTech Engineering Ltd. ("RazTech", "we", "us") is the data controller responsible for the personal data you provide through the RazTech website and client portal.
  • This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, register an account, purchase calibration credits, or submit file service requests.
  • If you have any questions about this policy or how we handle your data, you may contact us at contact@raz-tech.eu. We will respond to your enquiry within a reasonable timeframe.

02Personal Data We Collect

  • Account data: your full name, email address, and a password you choose when registering an account. Company accounts may also include the registered company name and contact details.
  • Profile data: optional information you add to your profile, such as phone number, country, and billing address, used to personalise your account and process orders.
  • Order data: the vehicle details, ECU family, service type, and deactivation options you submit with each file service request, together with the credits debited.
  • Communication data: the content of support tickets, quote requests, comments, and any messages you send to our engineering team through the portal.
  • Technical data: your IP address, browser type, and device information collected automatically when you visit the website, used for security and analytics.

03How We Use Your Personal Data

  • To register and administer your account, verify your identity, and provide access to the client portal.
  • To process your file service requests, deliver calibration files, and credit or debit your wallet balance accordingly.
  • To handle payments securely through our payment provider and to issue invoices for your purchases.
  • To respond to your support tickets, quote requests, and other communications, and to provide technical assistance for your projects.
  • To send you essential service notifications, such as status updates on your requests and replies from our team. These operational messages are always sent and cannot be opted out of.
  • To maintain the security, integrity, and proper functioning of the platform, and to prevent fraud, abuse, and unauthorised access.

04Legal Basis for Processing

  • We process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):
  • Performance of a contract: processing your account, orders, and communications is necessary to deliver the services you have requested.
  • Legal obligation: we retain certain billing and tax records as required by applicable law.
  • Legitimate interests: we use technical and usage data to secure the platform and improve our services, provided this does not override your rights and freedoms.
  • Consent: where we rely on consent (for example, for optional marketing communications), you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

05Data Sharing & Recipients

  • We do not sell your personal data. We share it only with the categories of recipients described below, and only to the extent necessary.
  • Payment processor: our payment provider handles checkout and card transactions under its own privacy and security standards. We do not store your full card details.
  • Cloud and hosting providers: the platform infrastructure that hosts your account data and uploaded files, operating under data-processing agreements compliant with the GDPR.
  • Professional advisers and authorities: where required by law, regulation, or legal process, or to protect the rights, property, or safety of RazTech, our clients, or others.
  • All processors and recipients are bound by confidentiality obligations and process your data only on our instructions, except where independently required by law.

06International Data Transfers

  • Your personal data may be processed in countries outside the European Economic Area that have different data protection standards.
  • Where this occurs, we ensure an adequate level of protection through appropriate safeguards, such as Standard Contractual Clauses adopted by the European Commission, or another lawful transfer mechanism.
  • If you require a copy of the safeguards we rely on, you may request it using the contact details in Article 1.

07Data Retention & Storage

  • We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.
  • Account data is kept for the lifetime of your account. When you request account deletion, we remove or anonymise your personal data, except where retention is legally required.
  • Order, invoice, and billing records are retained for the period required by applicable tax and accounting law, typically up to seven (7) years.
  • Uploaded ECU files and delivered calibration files are stored for thirty (30) days from delivery, after which they are automatically removed from active storage unless retained for support purposes.
  • Support tickets and communication records are retained for a reasonable period to resolve disputes and improve service quality.

08Data Security

  • We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure.
  • These measures include encrypted data transmission, access controls limited to authorised personnel, and regular security reviews of the platform.
  • Uploaded files are stored in private storage and made available only through time-limited signed links to the account owner and authorised administrators.
  • Despite our efforts, no method of transmission or storage is completely secure. We will notify you and the relevant supervisory authority of any personal data breach where required by law.

09Cookies & Tracking Technologies

You can control or delete cookies through your browser settings at any time.

  • Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to operate the platform, remember your preferences, and understand how the site is used.
  • Strictly necessary cookies: required for the website to function, such as maintaining your session and authentication. These cannot be disabled, as the platform would not work without them.
  • Preference cookies: remember choices you make, such as your selected language or theme, to provide a more personalised experience.
  • Analytics cookies: help us understand how visitors interact with the website by collecting aggregated, anonymised usage data, so we can improve performance and usability.
  • You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. Most browsers allow you to refuse cookies or alert you when they are being set.

10Your Privacy Rights

  • Under the GDPR and similar regulations, you have the following rights regarding your personal data:
  • Right of access: you may request a copy of the personal data we hold about you.
  • Right to rectification: you may ask us to correct inaccurate or incomplete personal data.
  • Right to erasure: you may request deletion of your personal data, subject to legal retention obligations.
  • Right to restriction: you may ask us to limit the processing of your data in certain circumstances.
  • Right to data portability: you may receive your personal data in a structured, machine-readable format and transmit it to another controller.
  • Right to object: you may object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
  • To exercise any of these rights, contact us at contact@raz-tech.eu. We will respond within one (1) month, and may extend this by two (2) further months where requests are complex or numerous.

11Children's Privacy

  • RazTech provides services exclusively to professional vehicle tuners operating in a B2B capacity. Our platform is not intended for individuals under the age of eighteen (18).
  • We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us and we will take steps to delete it.

12Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features.
  • Any changes take effect upon publication on this page. We will notify you of material changes where required by law.
  • We encourage you to review this page periodically to stay informed about how we protect your data.

13Governing Law & Complaints

  • This Privacy Policy is governed by the laws of the jurisdiction in which RazTech Engineering Ltd. is registered.
  • If you have a concern about how we handle your personal data and we cannot resolve it, you have the right to lodge a complaint with your local data protection supervisory authority.
  • We hope to resolve any concerns directly with you first, so please contact us before approaching a supervisory authority.

Questions about your privacy?

Our team is happy to clarify how we handle your data.